2020 Supporting our community by caring COVID-19

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Strong public health efforts are underway to slow the spread of the COVID-19 virus, and many of our residents and businesses need support during this trying time. This site is a way to help connect the community with resources and share stories. We are in this together. Livingstone Shire Council is working hard to ensure the safety of our residents, businesses, employees, and visitors.

An Important COVID-19 Message

We’ve previously shared recommendations and best practices from Queensland Health on protecting yourself from exposure to the COVID-19 virus. We encourage you to continue to pay attention to those recommendations and monitor advice , as guidance is changing based on the evolving nature of the COVID-19 outbreak. In addition, we have developed contingency plans for our critical operations should the COVID-19 situation further deteriorate.


Strong public health efforts are underway to slow the spread of the COVID-19 virus, and many of our residents and businesses need support during this trying time. This site is a way to help connect the community with resources and share stories. We are in this together. Livingstone Shire Council is working hard to ensure the safety of our residents, businesses, employees, and visitors.

An Important COVID-19 Message

We’ve previously shared recommendations and best practices from Queensland Health on protecting yourself from exposure to the COVID-19 virus. We encourage you to continue to pay attention to those recommendations and monitor advice , as guidance is changing based on the evolving nature of the COVID-19 outbreak. In addition, we have developed contingency plans for our critical operations should the COVID-19 situation further deteriorate.


  • Queensland opens borders to all states and territories except Victoria from July 10

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    6 days ago

    RESTRICTIONS EASING from 12 noon 3 July 2020

    > Private, non-commercial (e.g. home) gatherings of up to 100 with friends and family

    > Weddings and funerals (max 100 people)§

    > Maximum number of persons at museums, art galleries, libraries and historic sites determined by the one person per 4 square metre rule

    > Sport, recreation and fitness organisations when following a COVID Safe Industry Plan:

    > resumption of activity including competition and physical contact is permitted on the field of play

    > indoor sports facilities can open with one person per 4 square metres (off the field of play)§

    &gt...

    RESTRICTIONS EASING from 12 noon 3 July 2020

    > Private, non-commercial (e.g. home) gatherings of up to 100 with friends and family

    > Weddings and funerals (max 100 people)§

    > Maximum number of persons at museums, art galleries, libraries and historic sites determined by the one person per 4 square metre rule

    > Sport, recreation and fitness organisations when following a COVID Safe Industry Plan:

    > resumption of activity including competition and physical contact is permitted on the field of play

    > indoor sports facilities can open with one person per 4 square metres (off the field of play)§

    > outdoor sports facilities can open with physical distancing (off the field of play).

    Businesses and economy

    > Maximum number of customers for a business at any one time is determined by the 4 square metre rule¥^

    > For smaller venues below 200 square metres, businesses can have one person per 2 square metres up to 50 persons at a time§¥

    > The following businesses and areas may re-open with a COVID Safe Plan: casinos, gaming and gambling venues (including electronic gaming machines) , non-therapeutic massage, saunas and bathhouses, nightclubs, food courts.

    > Office-based workers can return to their place of work

    > Up to 25,000 spectators or 50% of capacity (whichever is the lesser) at Queensland’s Major Sports Facilities, with a COVID Safe Plan

    > Concert venues, theatres and auditoriums can open and have up to 50% capacity or one person per 4 square metres (whichever is the greater), with a COVID Safe Plan

    > More events allowed: fewer than 500 people – no approval needed when following a COVID Safe Event Checklist. 500 to 10,000 people – need a COVID Safe Event Plan approved by local public health units. Over 10,000 people – need a COVID Safe Event Plan approved by the Queensland Chief Health Officer

    > COVID Safe Industry Plans continue to apply with revisions to reflect changes in Stage 3. COVID Safe Checklists continue to apply.

    BORDERS:

    From 12 noon 3 July 2020

    > Due to the current community transmission levels, the border with Victoria will remain closed and be strengthened.

    > Any person (whether a Queensland resident or non-Queensland resident) who has been in any local government area within the State of Victoria within the last 14 days should not come to Queensland. If they do, they must undergo mandatory quarantine in a hotel at their own expense for a minimum of 14 days.

    > Queensland residents must not travel to any local government area in Victoria.

    > The Queensland Government will implement enhanced border control measures, including border passes and identification screening

    From 12 noon 10 July 2020

    > From 10 July 2020, any person from New South Wales, Western Australia, South Australia, Tasmania, the Australian Capital Territory and the Northern Territory may enter Queensland subject to completing and signing a border declaration.

    > If any person entering Queensland from whatever place has spent time in any local government area in Victoria during the past 14 days, they will be subject to mandatory hotel quarantine.

    Offences and quarantine measures

    > All persons entering Queensland must complete and sign a border declaration stating they have not been to any local government area in Victoria in the past 14 days. Penalties apply for false statements.

    > All flights will be checked and road vehicle borders will be enforced.

    > Police will enforce quarantine.

    > A person who refuses testing in quarantine will be subject to a further 10-day period at cost.

    Review

    The Queensland Chief Health Officer will review levels of community transmission and may impose additional restrictions should new hot spots occur.

  • Yeppoon Lagoon and Keppel Kraken to reopen 6 June 2020

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    14 days ago

    The Yeppoon Lagoon and Keppel Kraken will be reopened to the public from Saturday 6 June, with COVID-19 restrictions in place.

    The facilities were closed in March at the direction of the Queensland Government to help prevent the spread of coronavirus.

    Councillor Tanya Lynch said in light of the State Government’s easing of restrictions to 20 person gatherings from Monday 1 June, Livingstone Shire Council had decided to reopen the facilities.

    “The Yeppoon Lagoon will be open for a maximum of 20 swimmers at any one time,” Cr Lynch said.

    “Patrons intending to swim will need to report to the...

    The Yeppoon Lagoon and Keppel Kraken will be reopened to the public from Saturday 6 June, with COVID-19 restrictions in place.

    The facilities were closed in March at the direction of the Queensland Government to help prevent the spread of coronavirus.

    Councillor Tanya Lynch said in light of the State Government’s easing of restrictions to 20 person gatherings from Monday 1 June, Livingstone Shire Council had decided to reopen the facilities.

    “The Yeppoon Lagoon will be open for a maximum of 20 swimmers at any one time,” Cr Lynch said.

    “Patrons intending to swim will need to report to the registration area located on the southern side of the Café so swimmer numbers can be recorded and monitored.

    “We’re asking the community to please be respectful of the restrictions which are in place to keep us all safe.

    The Lagoon’s Change Village and Open Shower Area will remain closed but toilets will be open.

    The Keppel Kraken will also be reopened for 20 patrons at a time however Council will not be actively monitoring numbers at this facility so common sense should be exercised.

    Community showers remain closed but toilets are open.

    The public is being reminded to practise good hygiene, maintain social distancing of 1.5 metres and to stay home if unwell.

    For more health advice, please visit Queensland Health’s website: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19

  • Yeppoon and Emu Park Libraries transition to reopening following easing of restrictions

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    14 days ago

    As COVID-19 restrictions begin to ease, the Livingstone Shire Library service is pleased to announce its transition towards reopening its Yeppoon and Emu Park branches from Monday 15 June.

    While there will be some restrictions upon the reopening of the community facilities to the public, the Library team has been working hard to make the transition as easy as possible.

    Portfolio holder of Vibrant Community (Tourism, Events and Culture), Councillor Tanya Lynch said both library branches in Emu Park and Yeppoon will reopen with limited numbers permitted at one time, while Byfield, Marlborough and Mt Chalmers are currently operating at...

    As COVID-19 restrictions begin to ease, the Livingstone Shire Library service is pleased to announce its transition towards reopening its Yeppoon and Emu Park branches from Monday 15 June.

    While there will be some restrictions upon the reopening of the community facilities to the public, the Library team has been working hard to make the transition as easy as possible.

    Portfolio holder of Vibrant Community (Tourism, Events and Culture), Councillor Tanya Lynch said both library branches in Emu Park and Yeppoon will reopen with limited numbers permitted at one time, while Byfield, Marlborough and Mt Chalmers are currently operating at normal opening hours.

    “Council would like to sincerely thank library-goers and the wider community for their understanding and patience during the closure of our library branches,” Cr Lynch said.

    “We understand how important our library service is to many residents and we’re thrilled to be able to welcome you back again now that COVID-19 restrictions continue to ease.

    “While there will be some changes to opening hours, the wonderful library team is gradually transitioning to reopening our library branches and reinstating its services in a way that protects the community as well as Council staff.

    “For example, library staff will welcome you at the door to each branch and advise you how to proceed, using a rolling entry of one person out, one person in. Please understand there may be a wait before entry is permitted and we encourage users to limit their time spent in the library to ensure everyone has a fair chance to access the service.

    “Library-goers will be encouraged to ensure they maintain the required social distance (1.5 metres), wash hands or use hand sanitiser on their entry to and exit from the library, they do not enter the library if they feel unwell and they take care not to touch items unnecessarily.

    “This system will be under regular review and the community will be updated on future changes to the service once restrictions ease further, in line with advice from Queensland Health,” Cr Lynch said.

    Council’s online library is always available offering access to its digital collections of eBooks, movie streaming and more.

    For more information, please visit http://www.livingstone.qld.gov.au/168/Libraries

    You can phone the library on 4913 3850 or email library@livingstone.qld.gov.au

    Opening Hours

    Yeppoon Library

    Monday – Friday: 9.00am to 2.00pm

    Saturday: 9.00am to 12.00pm

    Emu Park Library

    Monday – Friday: 9.00am to 2.00pm

    Byfield Library

    Tuesday – 2.30pm to 5.30pm

    Friday- 9.00am – 12.0pam

    Marlborough

    Monday – 8.30am to 12.00pm

    Wednesday- 2.00pm – 5.00pm

    Mt Chalmers
    Tuesdays 3pm to 6pm

    Library Events and Programs

    All public programs including, but not limited to, storytelling, school holiday activities and technology sessions are unavailable until further notice. Note that some programs are being conducted online. Check out the Livingstone Shire Library Facebook page for details.

  • Major easing of restrictions will open Queensland for Queenslanders

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    about 1 month ago

    Queenslanders will be able to undertake unlimited travel including overnight stays throughout the entire state from midday (June 1) in a major easing of Covid-19 restrictions.

    Premier Annastacia Palaszczuk said the easing of intrastate travel restrictions – by road, rail and air within Queensland – would come well in time for the next school holidays and would significantly kick-start the state’s tourism industry which had experienced an unprecedented downturn under strict but necessary Coronavirus restrictions.

    The Premier said Queenslanders’ outstanding response to the Covid-19 pandemic had allowed the travel restrictions to be lifted ahead of a planned move to Stage...

    Queenslanders will be able to undertake unlimited travel including overnight stays throughout the entire state from midday (June 1) in a major easing of Covid-19 restrictions.

    Premier Annastacia Palaszczuk said the easing of intrastate travel restrictions – by road, rail and air within Queensland – would come well in time for the next school holidays and would significantly kick-start the state’s tourism industry which had experienced an unprecedented downturn under strict but necessary Coronavirus restrictions.

    The Premier said Queenslanders’ outstanding response to the Covid-19 pandemic had allowed the travel restrictions to be lifted ahead of a planned move to Stage Two of the Roadmap to easing Queensland’s Restrictions originally scheduled for June 12.

    Under the updated plan, there will also be a further easing of restrictions at pubs, cafes and restaurants.

    “The only reason we are able to move forward with our planned Stage Two ahead of the original June 12 date is because Queenslanders have listened to the advice, acted on that advice and done an outstanding job of helping to smash the Covid-19 curve,” the Premier said.

    “From the Gold Coast to Brisbane to the Sunshine Coast to Gympie to Maryborough to Bundaberg, from Longreach to Mt Isa, to Rockhampton, Mackay, Townsville and Cairns, Queenslanders will now be able to rediscover their state, travelling for as many nights as they like.

    “This will go a long way toward giving our critical tourism industry a welcome boost after adhering to the necessary restrictions we were forced to impose and I encourage Queenslanders to take advantage of the easing of rules around intrastate travel.”

    The Premier stressed the easing of restrictions does not apply to biosecurity or restricted zones for indigenous communities which will remain in place subject to a review in consultation with community members.

    Deputy Premier and Health Minister Steven Miles today also announced pubs, restaurants and cafes would be able to cater for more patrons for both food and beverage service from tomorrow.

    “Restaurants, cafes and pubs that continue to operate under a COVID safe checklist will, from tomorrow, be permitted to increase the total number of patrons from 10 to 20,” Mr Miles said.

    “And from Friday this week, with a COVID safe industry plan, venues with more space will be able to go further and allow up to 20 people in each separate area, seated for meals or drinks. For example, some surf clubs, pubs and RSLs may have four or five defined separate indoor and outdoor areas – they can have 20 people in each of these areas if the areas are big enough.

    “However, every venue must continue to adhere to strict social distancing rules including limiting each patron to an area of four square metres and adhere to hygiene protocols.

    “I know many Queenslanders will look forward to having a drink out. It will be a different experience – you will need to be seated and be served by a waiter to order your drinks. Crowds standing at the bar doesn’t support social distancing.

    “While some venues will need time to prepare, the confirmation of these changes will give many the confidence to re-open for dining in or to increase the number of patrons – creating more jobs.

    “I ask that people be patient as businesses get ready for this new stage and understand that staff are doing their best to help you enjoy more activities and keep safe.

    “The same restrictions will apply to gyms and other health clubs, parks, museums and art galleries, in churches and places of worship and other public facilities such as libraries.

    “In relation to community sporting events where clubs have more than one field, limits of 20 spectators per field will apply.

    “The Government will work with bodies still subject to restrictions around preparing COVID Safe Industry Plans.”

  • New COVID-19 Rockhampton case prompts call to get tested if feeling unwell

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    about 2 months ago

    The latest confirmed case of COVID-19 in Rockhampton is concerning however Livingstone Shire Council is encouraging the community not to panic and to get tested if you develop any symptoms of the virus.

    Queensland’s Chief Health Officer has today confirmed a staff member at a North Rockhampton Nursing Centre tested positive for COVID-19 last night and is now in quarantine.

    Staff, residents and those in close contact with the facility are being tested and a rapid response team from Brisbane has been sent to Rockhampton to help manage the case.

    It is estimated the employee may have been infectious since...

    The latest confirmed case of COVID-19 in Rockhampton is concerning however Livingstone Shire Council is encouraging the community not to panic and to get tested if you develop any symptoms of the virus.

    Queensland’s Chief Health Officer has today confirmed a staff member at a North Rockhampton Nursing Centre tested positive for COVID-19 last night and is now in quarantine.

    Staff, residents and those in close contact with the facility are being tested and a rapid response team from Brisbane has been sent to Rockhampton to help manage the case.

    It is estimated the employee may have been infectious since early May.

    “The most important thing our community can do at this point, is to get tested if you feel unwell,” Mayor Andy Ireland said.

    “If you develop any of the COVID-19 symptoms including; a fever, cough, sore throat, shortness of breath, you should call your doctor to arrange to be tested immediately.

    “This is an important lesson that we have not beaten the virus and should not become complacent.

    “Council encourages the community to stay up to date with the latest advice and information from Queensland Health.”

    Council wishes to remind the community that the Yeppoon Lagoon and Keppel Kraken will remain closed until further notice.

    All public playgrounds, skate parks and public toilets are still due to open from midnight tonight (15 May) which is in line with advice from the Queensland Government, however, we will continue to monitor this in light of recent developments.

    “We strongly urge the community to maintain social distancing, good hygiene and common sense to limit the spread of the virus,” Mayor Andy Ireland said.

    If you’re seeking 24/7 health advice call 13 HEALTH (13 43 25 84).

    Visit the Queensland Health website www.health.qld.gov.au/coronavirus for the most up-to-date health advice about COVID-19 in Queensland.

  • Yeppoon Lagoon to remain closed despite easing of COVID-19 restrictions

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    about 2 months ago

    The Yeppoon Lagoon and Keppel Kraken will remain closed to the public until further notice, despite the easing of restrictions announced by the Queensland Government in relation to COVID-19.

    Livingstone Shire Council Mayor Andy Ireland said it was not feasible for Council to open these facilities from this weekend, when only 10 people could use the facilities at any time.

    “To control patronage and monitor social distancing to an appropriate standard under these conditions at these facilities is very difficult,” Mayor Ireland said.

    “We understand State Government restrictions are easing but we take the safety of our residents extremely seriously...

    The Yeppoon Lagoon and Keppel Kraken will remain closed to the public until further notice, despite the easing of restrictions announced by the Queensland Government in relation to COVID-19.

    Livingstone Shire Council Mayor Andy Ireland said it was not feasible for Council to open these facilities from this weekend, when only 10 people could use the facilities at any time.

    “To control patronage and monitor social distancing to an appropriate standard under these conditions at these facilities is very difficult,” Mayor Ireland said.

    “We understand State Government restrictions are easing but we take the safety of our residents extremely seriously and have decided to keep the Yeppoon Lagoon and Keppel Kraken closed until further notice.

    “This decision will be reviewed in line with the latest advice from Queensland Health.”

    All public playgrounds, skate parks, amenities blocks will be reopened to the public from midnight Friday 15th May, as per advice from the Queensland Government.

    Council’s Customer Support Office at the Yeppoon Town Hall will reopen to the public on Monday 18th May with reduced hours of 9am-2pm. The Emu Park Customer Support Centre will remain closed because it’s located within the Emu Park library which is only open for collecting and returning items. However people can still lodge customer requests online or over the phone.

    All Council libraries will reopen on a limited basis on Monday 18th May. Customers will be requested to either place a phone or online order prior to pick-up and access will be limited to the collection and return of items.

    Remaining closed:

    • Yeppoon Lagoon & Keppel Kraken
    • BBQs
    • The Community Centre
    • Emu Park Customer Support Centre

    Reopening:

    • Playgrounds, skate parks, public toilets (midnight 15th May)
    • Car wash at Yeppoon multi-storey car park (15th May)
    • Customer Support at Yeppoon Town Hall 9am-2pm (18th May)
    • Yeppoon & Emu Park libraries 9am-2pm, Monday-Friday (18th May)
    • Byfield, Marlborough, Mt Chalmers libraries hours as per normal (18th May)
  • Queensland’s Plan to easing restrictions

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    about 2 months ago

    From 11.59pm, Friday, May 15, the following will be allowed:

    • Gatherings of a maximum of 10 people together in a public space
    • Dining in at restaurants, pubs, clubs, RSLs and cafes for a maximum of 10 patrons at one time as part of a gradual re-opening (no bars or gaming)
    • Recreational travel of a radius of up to 150km from your home for day trips
    • Some beauty therapies and nail salons for up to 10 people at one time
    • Re-opening of libraries, playground equipment, skate parks and outdoor gyms (a maximum of 10 at one...

    From 11.59pm, Friday, May 15, the following will be allowed:

    • Gatherings of a maximum of 10 people together in a public space
    • Dining in at restaurants, pubs, clubs, RSLs and cafes for a maximum of 10 patrons at one time as part of a gradual re-opening (no bars or gaming)
    • Recreational travel of a radius of up to 150km from your home for day trips
    • Some beauty therapies and nail salons for up to 10 people at one time
    • Re-opening of libraries, playground equipment, skate parks and outdoor gyms (a maximum of 10 at one time)
    • Wedding guests increased to 10 people and funeral attendance increased to 20 (30 outdoors)
    • Open homes and auctions with a maximum of 10 people at one time;
    • Re-opening public pools and lagoons (eg South Bank, Cairns, Airlie Beach) with a maximum of 10 people at a time or greater numbers with an approved plan

    For Outback Queensland, where there have been no COVID cases, two special concessions have been made:

    • Dining in at pubs and cafes will be up to 20 for locals only, reflecting the important role these venues play in connecting small outback communities; and
    • Recreational travel of a radius of up to 500 kilometres reflecting the long distances in the Outback.

    Stage Two, effective 11.59pm, Friday, June 12 would provide for:

    • Gatherings at homes with a maximum of 20 visitors
    • Dining in at restaurants, pubs, clubs, cafes and RSLs for up to 20 patrons at a time and an option for more with an approved COVID-safe plan
    • Holiday travel within your region

    Stage Three would include reviews of border closures and build to 100 customers for venues giving certainty to business, communities and families to be able to plan ahead.

    For more information: www.covid19.qld.gov.au

  • COVID restrictions ease

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    2 months ago

    Following encouraging signs Queensland is flattening the COVID-19 curve, Premier Annastacia Palaszczuk has announced stay at home restrictions will ease.

    From 11.59pm Friday, May 1, Queenslanders will be able to leave their homes for recreation and the distance they can travel has been extended.

    For example, Queenslanders will be able to enjoy some relief from stay-at-home rules and:

    • Go for a drive;
    • Ride a motorbike, jetski or boat for pleasure;
    • Have a picnic;
    • Visit a national park; and
    • Shop for non-essential items

    But there are three conditions that apply linked to the above:

    Following encouraging signs Queensland is flattening the COVID-19 curve, Premier Annastacia Palaszczuk has announced stay at home restrictions will ease.

    From 11.59pm Friday, May 1, Queenslanders will be able to leave their homes for recreation and the distance they can travel has been extended.

    For example, Queenslanders will be able to enjoy some relief from stay-at-home rules and:

    • Go for a drive;
    • Ride a motorbike, jetski or boat for pleasure;
    • Have a picnic;
    • Visit a national park; and
    • Shop for non-essential items

    But there are three conditions that apply linked to the above:

    • Social distancing and hygiene must be maintained
    • You have to stay within 50km of home and
    • Outings are limited to members of the same household or an individual and one friend

    All other rules including gatherings and limits on visitors remain in place during this time.

    The Premier said numbers of new infections would be watched closely and the measures reviewed after two weeks.

    “The first sign of a spike we will not hesitate to clamp back,” the Premier said.

    “This is a test-run to see what effect easing restrictions has on the containment of COVID-19.

    “I encourage all Queenslanders to back this first step so that we can keep the virus away and help everyone start to get their lives back.”

    Health Minister Steven Miles said Queensland had earned a reward for its hard work.

    “We have done the right thing,” the Minister said.

    “We have to keep doing it.”

    Chief Health Officer Dr Jeannette Young supported the new measures.

    “Before you couldn’t leave home unless it was for essential reasons like getting groceries or exercising or going to work and you had to stay in your suburb where possible,” Dr Young said.

    “Now we are saying you can have more flexibility but remember we are still having to stop the spread of COVID-19.”

    State Disaster Co-ordinator Steve Gollschewski said police will assist people to understand the new rules but will still enforce flagrant breaches.

    “Police will be understanding but this isn’t an invitation for people to undo everyone’s hard work,” he said.

    The Premier said she hoped easing restrictions would mean some older Queenslanders could finally leave their homes.

    “They can go for a drive to Mt Coot-tha or a national park or a beach in their region but they still have to avoid crowds,” the Premier said.

    “I know this isn’t returning life to normal again but we are still in the midst of a pandemic and we still have to be careful.”

  • COVIDSafe app

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    2 months ago

    The COVIDSafe app speeds up contacting people exposed to coronavirus (COVID-19). This helps us support and protect you, your friends and family.

    The COVIDSafe app is part of our work to slow the spread of COVID-19. Having confidence we can find and contain outbreaks quickly will mean governments can ease restrictions while still keeping Australians safe.

    The new COVIDSafe app is completely voluntary. Downloading the app is something you can do to protect you, your family and friends and save the lives of other Australians. The more Australians connect to the COVIDSafe app, the quicker we can find the...

    The COVIDSafe app speeds up contacting people exposed to coronavirus (COVID-19). This helps us support and protect you, your friends and family.

    The COVIDSafe app is part of our work to slow the spread of COVID-19. Having confidence we can find and contain outbreaks quickly will mean governments can ease restrictions while still keeping Australians safe.

    The new COVIDSafe app is completely voluntary. Downloading the app is something you can do to protect you, your family and friends and save the lives of other Australians. The more Australians connect to the COVIDSafe app, the quicker we can find the virus.

    For detailed questions and answers about this app, see our COVIDSafe app FAQs.


    What COVIDSafe is for

    The COVIDSafe app helps find close contacts of COVID-19 cases. The app helps state and territory health officials to quickly contact people who may have been exposed to COVID-19.

    The COVIDSafe app speeds up the current manual process of finding people who have been in close contact with someone with COVID-19. This means you’ll be contacted more quickly if you are at risk. This reduces the chances of you passing on the virus to your family, friends and other people in the community.

    State and territory health officials can only access app information if someone tests positive and agrees to the information in their phone being uploaded. The health officials can only use the app information to help alert those who may need to quarantine or get tested.

    The COVIDSafe app is the only contact trace app approved by the Australian Government.


    How COVIDSafe works

    When you download the app you provide your name, mobile number, and postcode and select your age range (see Privacy). You will receive a confirmation SMS text message to complete installation. The system then creates a unique encrypted reference code just for you.

    COVIDSafe recognises other devices with the COVIDSafe app installed and Bluetooth enabled. When the app recognises another user, it notes the date, time, distance and duration of the contact and the other user’s reference code. The COVIDSafe app does not collect your location.

    To be effective, you should have the COVIDSafe app running as you go about your daily business and come into contact with people. Users will receive daily notifications to ensure the COVIDSafe app is running.

    The information is encrypted and that encrypted identifier is stored securely on your phone. Not even you can access it. The contact information stored in people’s mobiles is deleted on a 21-day rolling cycle. This period takes into account the COVID-19 incubation period and the time it takes to get tested. For more, see Privacy.

    When an app user tests positive for COVID-19

    When someone is diagnosed with COVID-19, state and territory health officials will ask them or their parent/guardian who they have been in contact with. If they have the COVIDSafe app and provide their permission, the encrypted contact information from the app will be uploaded to a highly secure information storage system. State and territory health officials will then:

    • use the contacts captured by the app to support their usual contact tracing
    • call people to let them or their parent/guardian know they may have been exposed
    • offer advice on next steps, including:
      • what to look out for
      • when, how and where to get tested
      • what to do to protect friends and family from exposure

    Health officials will not name the person who was infected.


    After the pandemic

    At the end of the Australian COVID-19 pandemic, users will be prompted to delete the COVIDSafe app from their phone. This will delete all app information on a person’s phone. The information contained in the information storage system will also be destroyed at the end of the pandemic.


    Deleting the COVIDSafe app

    You can delete the COVIDSafe app from your phone at any time. This will delete all COVIDSafe app information from your phone. The information in the secure information storage system will not be deleted immediately. It will be destroyed at the end of the pandemic. If you would like your information deleted from the storage system sooner, you can complete our request data deletion form.


    Privacy

    Your information and privacy is strictly protected.

    Read the COVIDSafe Privacy Policy for details on how personal information collected in the app is handled.

    A Privacy Impact Assessment was commissioned to ensure that privacy risks have been addressed. See the Privacy Impact Assessment Report and our Agency Response.

    The Health Minister has issued a Determination under the Biosecurity Act to protect people’s privacy and restrict access to information from the app. State and territory health authorities can access the information for contact tracing only. The only other access will be by the COVIDSafe Administrator to ensure the proper functioning, integrity and security of COVIDSafe, including to delete your registration information at your request. It will be a criminal offence to use any app data in any other way. The COVIDSafe app cannot be used to enforce quarantine or isolation restrictions, or any other laws.

    https://www.health.gov.au/resources/apps-and-tools/covidsafe-app